Shipping Information FAQ

SHIPPING & PROCESSING INFORMATION

HOW LONG WILL IT TAKE TO PROCESS AN ORDER?

Generally, orders are processed within 2 - 5 business days. This time may vary during any Holiday or at various times during the year, such as Graduation time, Christmas etc.  

NEED IT FAST? 

We have RUSH ORDER options will place your order toward the front of the process line. 

We are Made in America!

HOW DO YOU SHIP?

We only ship USPS. Select your option in Checkout. If you order in bulk we ship via USPS Ground.

Shipping times are generally one to a few business days within the Continental United States, depending on time of year. Please check the shipping times with www.USPS.com, as we mail from New Jersey 08350. Our company is very confident in the USPS system and we have had much success shipping with the USPS.

  • We are not responsible for delivery times, as we do not drive the mail truck but we will do everything within our power to assure you a fast delivery!
  • We are also not responsible for lost or damaged packages, so please be sure to include the proper address.
  • Shipping for returned puzzles due to the incorrect addresses is the responsibility of the customer, so please be sure that you have the proper address.
  • We reserve the right to ask for additional shipping charges to resend a puzzle that was incorrectly/improperly addressed.

CAN I SHIP MY PUZZLE TO ANOTHER ADDRESS?

Absolutely. You will be able to ship to another address during the checkout process.
Please enter the proper address, as we are not responsible for lost items due to incorrect addresses. Please see above for more information.  One address per order.

HOW DO I KNOW WHEN YOU RECEIVE MY ORDER?

You will receive an automatic email after your order has been placed with your order number and invoice. We require a valid email so that you receive this information and can contact you with any difficulties with your photo submission or order. It's important to note that some email services may screen emails and our confirmation email may go to your SPAM folder. Please add us to your address book to avoid this.

Sales tax is collected for orders shipped to New Jersey at 6.625%.

INTERNATIONAL SHIPPING & CUSTOM INFORMATION

INTERNATIONAL SHIPPING & RETURNS/REFUNDS

International orders, we ship USPS First Class International Mail without tracking. Please feel free to ask questions prior to ordering, as we do not accept returns on items.

  • We collect postage that simply covers our cost of shipping and handling from the United States via USPS First Class International Mail.
  • We DO NOT collect for any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office and we have absolutely no control over this, nor do we know how much will be collected from you.
  • We also do not have any control over customs or the packages that they may randomly inspect, and cannot guarantee that your puzzle will or will not be subject to searches through customs. We can tell you that our puzzles that we ship no more likely to be inspected than any other package.
  • We do not accept forced returns.

Please feel free to ask questions prior to ordering, as we do not accept returns on any items. It is important to note that undeliverable packages or packages that go unclaimed by the customer will not be refunded. We reserve the right to charge for additional shipping should your package return to us. We also reserve the right to refuse returns. Any package sent back to us without express written permission will result in it being treated as abandoned property. 

Please Check Our Return Policy

INTERNATIONAL CUSTOMS

We collect postage that simply covers our cost of shipping and handling from the United States via USPS First Class International Mail. We DO NOT collect any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office and we have absolutely no control over this, nor do we know how much will be collected from you. We also do not have any control over customs or the packages that they may randomly inspect, and cannot guarantee that your puzzle will or will not be subject to searches through customs. We can tell you that our puzzles that we ship no more likely to be inspected than any other package.

Please feel free to ask questions prior to ordering, as we do not accept returns on any items. PLEASE see international shipping information prior to ordering.

RETURN & REFUND INFORMATION

RETURN & REFUND POLICY

Due to the personalized nature of our business and our products, we do not accept returns on any of our Puzzle items. Simply stated, we cannot resell your family photographs! Please be sure to adhere to the requirements of photo uploads and email us prior to ordering.

Blank White Puzzles for special events and each puzzle is made at the time of order. We cannot reshelve these puzzles and do not accept returns. Once the puzzle leaves our facility it is rendered as a USED item and will not be accepted for return or exchange.Please be sure to review all information prior to ordering.

Ecommerce Success Blogs

What is the difference between Shopify CSV and Matrixify Products import and export?

Shopify CSV vs Matrixify Excel: A Comprehensive Guide to Product Management

Managing product data in an e-commerce platform can be a complex task, especially when dealing with large inventories. This article compares two prominent methods for handling product data in Shopify: the native CSV system and the Matrixify Excel approach. We'll explore how these tools differ and why choosing the right one can significantly impact your workflow efficiency.

Shopify vs Matrixify Comparison

FEATURE SHOPIFY MATRIXIFY
File Type CSV files Excel files
Import/Export Visibility No visibility or control; must wait for email. Full visibility, progress updates, and cancel options.
Export Options Exports full store with all fields, leading to duplicate rows. Granular export filtering, saves time and file size, no duplicate rows.
Multiple Images Requires copying rows and adding each image to a separate row. Allows multiple images in one row, separated by semicolons.
Metafields Cannot export/import Metafields. Exports and imports Metafields as columns in the table.
Product Updates Replaces entire product; no field-specific updates. Allows individual field updates without replacing products.
Template Suffix Cannot update in bulk. Supports bulk Template Suffix updates as a column.
Product IDs Deletes and recreates products with new IDs, losing references. Keeps IDs and references intact, preserving Custom Collections.
File Size Limit 15 MB (~10,000 products). Supports large files (e.g., 600,000+ products).

 

Detailed Comparison between Shopify & Matrixify Product Management & Uploads

File Format and Basic Handling

Shopify CSV

  • File Format: Limited to CSV files only
  • Process Visibility: Upload and wait system
  • User Control: Minimal interaction during process
  • Progress Tracking: None email notification upon completion
  • File Size Limitation: Strict 15MB limit (approximately 10,000 products)

Matrixify Excel

  • File Format: Works with Excel files (.xlsx)
  • Process Visibility: Real-time progress tracking
  • User Control: Full control with cancel option
  • Progress Tracking: Live progress bar with time estimates
  • File Size Limitation: Handles large files (600,000+ products)

Data Management Capabilities

1. Product Export Features

Shopify CSV

  • Exports entire store inventory
  • No filtering options
  • All fields included regardless of need
  • Creates duplicate rows for variants and images
  • Limited customization options

Matrixify Excel

  • Granular export control
  • Custom field selection
  • Filtered exports based on specific criteria
  • Efficient row management
  • Optimized file size through selective exporting

2. Image Handling

Shopify CSV

  • One image per row requirement
  • Multiple images need row duplication
  • Complicated management for product variants
  • Image Alt Text updates require full product reimport

Matrixify Excel

  • Multiple images in single row
  • Semicolon-separated image sources
  • Streamlined variant management
  • Independent Image Alt Text updates

Advanced Features

3. Metafields Management

Shopify CSV

  • No metafield support
  • Cannot export existing metafields
  • No import capabilities for metafields
  • Requires separate solution for metafield management

Matrixify Excel

  • Full metafield support
  • Export metafields as table columns
  • Direct editing and updating
  • Integrated metafield management

4. Product Updates and Maintenance

Shopify CSV

  • Creates new product IDs on import
  • Breaks existing collection references
  • Full product replacement required
  • No partial updates supported

Matrixify Excel

  • Maintains original product IDs
  • Preserves all existing references
  • Supports partial field updates
  • Selective field modification

5. Inventory Management

Shopify CSV

  • Basic inventory tracking
  • Single location focus
  • No adjustment features
  • Limited variant handling

Matrixify Excel

  • Multi-location inventory support
  • Inventory adjustment tracking
  • Delta-based inventory management
  • Advanced variant generation

6. Template Management

Shopify CSV

  • No template suffix support
  • Cannot modify templates in bulk
  • Limited template customization

Matrixify Excel

  • Full template suffix support
  • Bulk template modifications
  • Simple column-based management

Special Features

Matrixify Exclusive Capabilities

1. HTML Code Optimization

  • Automatic fixing of escaped HTML code
  • Converts symbols to proper HTML

2. Variant Management

  • Bulk variant generation
  • Option combination support
  • Semicolon-separated combinations

3. Publishing Control

  • Flexible channel publishing
  • Online and POS integration
  • Custom publishing scope settings

    Best Practices and Recommendations

    When to Use Shopify CSV

    • Small product catalogs 
    • Basic product updates
    • Simple inventory management
    • Standard product configurations

    When to Use Matrixify Excel

    • Large product catalogs
    • Complex product configurations
    • Multi-location inventory
    • Detailed metafield management
    • Bulk template updates
    • Advanced variant management

    While Shopify's native CSV system provides basic functionality for smaller stores, Matrixify Excel offers a more robust, flexible, and efficient solution for managing product data. The choice between the two largely depends on your store's size, complexity, and specific needs. For larger operations or those requiring detailed control over their product data, Matrixify Excel presents clear advantages in terms of functionality, efficiency, and scalability.

    Remember that investing time in learning the more powerful tool can save significant time and reduce errors in the long run, especially as your store grows and your product management needs become more complex.

    Frequently Asked Questions (FAQ)

    General Questions

    What's the main difference between Shopify CSV and Matrixify Excel?

    The main difference is that Shopify CSV is a basic file format with limited functionality, while Matrixify Excel offers advanced features like real-time tracking, multiple sheets, and partial updates. Matrixify also allows you to work with pure Excel files instead of CSV format.

    Which option is better for my store?

    It depends on your store size and needs:

    Use Shopify CSV if:

    •   You have under 10,000 products
    •   You need basic import/export features
    •   You're doing simple updates

    Use Matrixify if:

    •   You have over 10,000 products
    •   You need advanced features
    •   You want better control over updates
    •   You work with multiple locations
    •   You need to manage metafields

    File Size & Limitations

    What are the file size limitations?

    Shopify CSV: 15MB maximum

    Matrixify: Can handle gigabytes of data (600,000+ products)

    How many products can each handle?

    Shopify CSV: small catalog

    Matrixify: 600,000+ products in one import

    Features & Functionality

    Can I update specific fields without replacing entire products?

    Shopify CSV: No, you must replace the entire product

    Matrixify: Yes, you can update individual fields

    How do multiple images work in each system?

    Shopify CSV: Requires separate rows for each image

    Matrixify: All images can be in one row, separated by semicolons

    Can I manage metafields?

    Shopify CSV: No metafield support

    Matrixify: Full metafield support with column-based management

    Import/Export Process

    How do I track the progress of my import?

    Shopify CSV: No tracking wait for email notification

    Matrixify: Real-time progress bar with estimated completion time

    Can I cancel an import once it's started?

    Shopify CSV: No

    Matrixify: Yes, at any time during the import

    Data Management

    What happens to product IDs during import?

    Shopify CSV: Creates new IDs, breaking collection references

    Matrixify: Maintains existing IDs and references

    How are variants handled?

    Shopify CSV: Each variant requires a separate row

    Matrixify: Can generate variants from combinations using semicolon separation

    Technical Questions

    How does each handle HTML in descriptions?

    Shopify CSV: Leaves escaped HTML code as is

    Matrixify: Automatically fixes escaped HTML code to normal HTML

    Can I manage inventory across multiple locations?

    Shopify CSV: Limited location support

    Matrixify: Full multi-location inventory management

    Best Practices

    What's the recommended way to update product prices?

    Shopify CSV: Must upload full product data

    Matrixify: Can update prices alone using a simple price column

    How should I handle large product catalogs?

    Shopify CSV: Split into multiple files under 15MB

    Matrixify: Can handle in single file with filtering options

    Troubleshooting

    What if my import fails?

    Shopify CSV: Check email for basic error message

    Matrixify: Detailed error reporting with specific row/column information

    How do I fix broken product references?

    Shopify CSV: Manually rebuild collections and references

    Matrixify: No action needed references are maintained

    Integration & Compatibility

    Do these work with all Shopify plans?

    Both work with all Shopify plans, but Matrixify requires a separate subscription.

    Can I use these with other e-commerce platforms?

    Shopify CSV: Shopify-specific format

    Matrixify: Designed for Shopify but Excel format is more universal

    Support & Resources

    Where can I find documentation?

    Shopify CSV: Shopify Help Center

    Matrixify: Comprehensive documentation with tutorials and examples

    Is there technical support available?

    Shopify CSV: General Shopify support

    Matrixify: Dedicated support team with Excel/import expertise

    Cost & Efficiency

    Which option is more time-efficient?

    Matrixify is generally more time-efficient due to:

    Faster processing of large files

    • Ability to make partial updates
    • Better error handling
    • Real-time progress tracking

    How do they compare in terms of cost?

    Shopify CSV: Free with Shopify subscription

    Matrixify: Requires separate subscription but offers more features and efficiency

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