Shipping

What shipping methods do you offer?
Where do you ship?
Shipping Charges
Estimated Ship Date
Delivery Time
International Shipping
Preorders
Coming Soon

Out of Stock Items

Order Issues

Why hasn't my tracking status updated?
My tracking shows delivered. I never received it. What can I do?
Why has my order been returned to ...:?
What happens if my package is lost or stolen?
I'm missing an item from my order, what should I do?
What can I do if the product I purchased is damaged in shipping?
What if I put the wrong shipping address on my order?

Order FAQs

Can I cancel or edit my order?
Can I change my shipping address? Payment Methods
Credit Card Authorization & Verification
Sales Tax Information
Tax Exempt Sales Tax Information
Order Confirmation

Product FAQs

How should I care for my....?
How do I receive my gift card?
How does my friend receive a gift card?
How do I order a physical gift card?
Pricing
Price Adjustments

Privacy & Security

What customer information do we collect?
Why and how do we collect customer information?
How do we use customer information?
How do we secure customer information?
Do we use cookies?
Do we share customer information?
Do we keep customer information?
What rights do customers have regarding their information?
How do I opt out of emails?
Where does this Privacy Policy apply?
Changes to our Privacy Policy.

Return Policy & FAQs

What is the return policy for Canada orders?
What is your return & exchange policy? (US Orders)
How do I make an exchange or return?
When can I expect my refund?
I took the tags off, can I still return it?
Can I combine my return using one label?
How do I return a gift? International Returns

General FAQs

Subscriptions
How do Shop Payments
Where is ..... based?
Why are you called ....?
Where are your products manufactured?
Are your products sustainable?
Preorders
What is the Starter Kit?

Discount & Promotion

Can I use multiple discount codes?
I forgot to use my discount code! Can I still apply it to my order?
Do you have student discounts?
What is refer a friend?
Sales